How Lansweeper Powers the Next Era of Agentic Enterprise Service Management
October 24, 2025 - Lansweeper - The world of enterprise service management is entering a defining new era where agentic AI becomes a core part of how service teams operate. With the launch of Agentforce IT Service, built on the Salesforce Service Cloud platform, Salesforce is helping organizations move from ticket-based workflows to a conversation-first, agent-first approach across IT and enterprise services.
Lansweeper is proud to be a launch partner for Agentforce IT Service. While many vendors focus on AI as a replacement for people, we see the real challenge differently. The issue is not the agent, but the data behind it. No amount of agentic AI can correct flawed data. The true common denominator for success in this new age is bottom-up, high-fidelity data about every asset, system, and service. That is where Lansweeper plays its role.
Agentforce IT Service brings humans and intelligent agents together to resolve incidents proactively, automate with confidence, and elevate the quality of service across the enterprise. The key to this evolution is trustworthy data that drives those agents: a unified inventory, topology, service dependencies, and real-time visibility of every asset. Lansweeper provides that foundation.
Access to accurate, normalized data allows service teams to act with certainty, not guesswork. It gives both AI agents and human service professionals the context they need to collaborate confidently, knowing that every recommendation and action is grounded in truth. With Lansweeper powering discovery and visibility, the promise of agentic IT service management becomes reality.
“Salesforce is building Agentforce on a foundation of trusted, unified data, and Lansweeper provides that same foundation for the IT environment, giving every human and every agent the context they need to act with confidence.”
— Maarten Saeys, Chief Product Officer, Lansweeper
From Partnership to Ecosystem: AI You Can Trust
Lansweeper has long believed that customers should be free to choose their enterprise service management platform and still trust the data that powers it. That belief has made Lansweeper the foundation for integrations across ServiceNow, HaloITSM, SysAid, Jira Service Management, TOPdesk, Freshservice, Xurrent, Atomic Work, and now Salesforce Agentforce.
Together with partners like Salesforce, Lansweeper is helping service organizations build a shared layer of confidence in their data. This enables safe automation, explainable AI, and accountable decision-making at scale.
“Service management today demands accurate, up-to-date data. Lansweeper brings that breadth and quality of IT asset data that we simply didn’t have before. The integration has been transformational.”
— Gianmarco Rubino, Director, HaloITSM
When Salesforce unveiled Agentforce IT Service, Lansweeper appeared on the launch slide alongside companies such as Google, Workday, Qualys, Nexthink, and Dashlane. This reflects how critical trusted, bottom-up visibility has become in the era of agentic AI.
Confidence Is the New Currency
Agentic AI is reshaping how enterprise service management and IT service management operate, but only when teams can trust what the AI knows. That trust begins with accurate, explainable, and continuously updated data. Lansweeper’s role is to provide that truth, making AI not only technically functional but also credible and accountable.
As agentic systems become mainstream, Lansweeper will continue to expand discovery, enrichment, and relationship mapping across IT, OT, IoT, and cloud. Our goal is to give every organization the confidence to automate boldly, innovate responsibly, and drive meaningful performance improvements.
About Simple IT
SIMPLE IT is a distributor for software solutions and hardware appliances, adding value with consulting, training, implementation, configuration and support services, backed by certified specialists, in order to offer the best IT experience to customers and partners. For more information, please visit www.simpleit.com.ro.